Gift Cards

Create, sell, and redeem gift cards — including denominations, activation, balance tracking, bulk creation, and reporting.

Overview

Stogly's gift card system lets you:

• Create gift cards with custom denominations
• Sell and activate cards at the POS or through the portal
• Redeem gift cards as a payment method at the POS
• Track balances and transaction history per card
• Generate reports on gift card sales, redemptions, and outstanding balances
• Bulk create cards for promotions or corporate gifting

Creating Gift Cards

Setting Up Denominations

Before creating individual cards, define the denominations you want to offer.

1. Navigate to Sales > Gift Cards
2. Click Settings (gear icon)
3. Under Denominations, click + Add Denomination
4. Enter the values you want to offer:

1. Click Save

Creating a Single Gift Card

1. Navigate to Sales > Gift Cards
2. Click + Create Gift Card
3. Fill in the details:
   - Denomination — select from predefined values or enter a custom amount
   - Recipient Name — optional, for personalization
   - Expiry Date — optional, set an expiration date
   - Notes — internal notes (e.g., "Employee reward Q1")
4. Click Create
5. The system generates a unique card code

Bulk Creating Gift Cards

For promotions or corporate orders, create multiple cards at once.

1. Navigate to Sales > Gift Cards
2. Click Bulk Create
3. Set the parameters:
   - Quantity — number of cards to generate
   - Denomination — amount per card
   - Expiry Date — optional
   - Batch Label — e.g., "Holiday Promo 2025"
4. Click Generate
5. Download the list of generated card codes as CSV for printing or distribution

Activation

Gift cards can be activated at the time of creation or upon first sale.

Activation at POS

1. At the POS, select Sell Gift Card from the product menu
2. Scan or enter the gift card code
3. The card is activated upon completing the transaction
4. The customer receives a receipt with the card code and balance

Pre-Activated Cards

Cards created through the portal are active immediately by default. Toggle Activate on first use in gift card settings if you want cards to remain inactive until their first sale at the POS.

Redemption at POS

Accepting Gift Card Payment

1. At the POS, ring up the customer's items as usual
2. At payment, select Gift Card as the payment method
3. Scan or manually enter the gift card code
4. The system displays the available balance
5. If the balance covers the total, the transaction completes
6. If the balance is less than the total, the remaining amount can be paid with another method (cash, card)
7. The gift card balance updates automatically

Partial Redemption

Gift cards support partial use. If a customer spends less than the full balance, the remaining value stays on the card for future purchases.

Balance Tracking

Checking a Card Balance

1. Navigate to Sales > Gift Cards
2. Search by card code, recipient name, or batch label
3. Click on a card to view:
   - Original amount — initial loaded value
   - Current balance — remaining value
   - Transaction history — every activation, redemption, and top-up

Gift Card Statuses

Gift Card Reports

1. Navigate to Sales > Gift Cards and select the Reports tab
2. Available reports:

1. Filter by date range, denomination, or batch
2. Export to CSV or PDF

Tips & Best Practices

• Set expiry dates — local regulations may require expiration terms; check your jurisdiction
• Use batch labels — group cards by campaign to easily track promotion performance
• Monitor outstanding liability — unredeemed balances are a financial liability; review monthly
• Train POS staff — ensure cashiers know how to accept gift card payments and handle partial balances
• Promote during holidays — gift card sales peak around major holidays and gift-giving seasons

Need help? Contact support at support@stogly.com